Lumen Health Navigation
Services & pricing

What we do, and what it costs.

Five services, one flat structure. No hourly meter running in the background, no surprise invoices — a written quote before anything begins.

Plan selection guidance

Employer plan, Marketplace plan, or both? We compare premiums, deductibles, out-of-pocket maximums, and networks against your actual doctors and prescriptions — then explain the tradeoffs in plain English so the choice is yours, informed.

Claims & appeals help

A denied claim is a starting point, not a verdict. Federal rules give you the right to an internal appeal — and if that fails, an independent external review whose decision your insurer must accept. We help you read the denial letter, organize the evidence, and prepare the paperwork.

Medical bill review

We go through hospital bills and explanations of benefits line by line: spotting billing errors, checking charges against your plan's cost-sharing, and helping you ask the right questions before you pay. Never pay a confusing bill on the first read.

Medicare / Medicaid walkthroughs

Medicare Parts A, B, C, and D, Medigap, Medicare Advantage tradeoffs — an alphabet soup we translate into plain English. For Medicaid, we walk through eligibility and how to apply through your state, since the rules differ state to state.

Finding in-network care

We match your plan's network to the care you need — doctors, clinics, facilities — so the appointment you book is the appointment your plan actually covers. Less time on hold with member services, more time getting care.

The free 15-minute fit call

Every case starts here. A real conversation to see whether we're the right help for your situation — not a free advice session, just an honest check before you pay anything. Book one.

Pricing

Flat fees. Written in advance. That's it.

Single session

$195 / 1 hour, per person or household

The foot in the door. One focused hour on your question — a plan comparison, a bill you don't understand, a denial letter you're staring at. Video or phone.

Family plan

On request

For households managing an ongoing situation — an aging parent's care, chronic bills, multiple family members. Talk to us and we'll scope it together.

Every engagement gets a simple written scope: what's included, what isn't, and the flat fee — before we start. No retainers, no hourly meter, no surprises.

Honesty, priced in

Sometimes the best advice is "don't hire us."

If all you need is Medicare plan comparison, call your state's SHIP (State Health Insurance Assistance Program) first — it's free, unbiased, and available in every state; find yours through Medicare.gov. Come to us when you have bills, denials, and a case that needs someone in your corner — the paperwork, the follow-up, the person who knows your file.

What we're not

Not a licensed insurance agent. We don't sell insurance and we don't enroll you in plans. Not medical advice — we don't tell you what care to get. What we do is navigation and advocacy: understanding your options, reading the paperwork with you, and preparing you to act. When you need licensed or clinical advice, we'll say so and point you there.

Book a free fit call

Our Guarantee

Our Guarantee

If we can't find you actionable coverage options, you get a full refund of our fee.

  • "Actionable" means real options you can actually enroll in — documented in writing with plan names, prices, and enrollment windows. Not a vague list of maybes, not a link you could have googled yourself.
  • Claim it within 30 days of your engagement — just tell us. No forms to fight, no runaround.
  • We can't promise a specific plan will accept you — that's the plan's decision, not ours. What we can promise is that we'll find you options worth paying for, or you keep your money.